Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes your wool different from traditional wool?
We specialize in ultra-fine Merino wool that is sustainably sourced. Unlike traditional wool, our fibers are incredibly soft, moisture-wicking, and temperature-regulating, ensuring they never feel itchy against your skin.
How should I care for my Wool& garments?
To prolong the life of your items, we recommend machine washing on a cold, gentle cycle with wool-specific detergent. Lay flat to dry and avoid the tumble dryer to prevent shrinkage and fiber damage.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on all domestic orders over $150.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with tags attached. Please visit our returns portal to start the process.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Are your products ethically produced?
Sustainability is at our core. We partner only with certified factories that ensure fair wages and safe working conditions, and we source our wool from farms that prioritize animal welfare and regenerative land management.